The Washington State University Catalog

School of Hospitality Business Management

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School of Hospitality Business Management
Todd Hall 342

Associate Dean, Director, and W. Terry Umbreit Distinguished Professor, N. Swanger; Associate Director and Professor, R. Harrington; Taco Bell Distinguished Professor, D. Gursoy; Craig Schafer Fellow, H. J. Kim; Professors, M. Chen, C. Chi, R. Harrington; Assistant Professors, B. Chen, R. Hammond, K. Philander, S. Seo; Associate Clinical Professor, J. Harbour; Assistant Clinical Professors, M. Beattie, S. Eckstein, B. Marlowe, J. Sandstrom; Instructor, W. Maynard; Culver Hospitality Relations Manager, A. Alonzo; Executive Chef and Catering Services Manager, J. Callison; Professor Emeritus, W. Terry Umbreit.

An integral part of the Carson College of Business, the School of Hospitality Business Management provides specialized instruction dealing with the major organizational, managerial, financial, and technical issues relative to operation of hospitality businesses. The school prepares graduates for managerial responsibilities both here and abroad. The curriculum provides a sound business education on the fundamental features in various segments within the industry. It includes courses in general education, business, and hospitality management. The program of study leads to a degree of Bachelor of Arts in Hospitality Business Management, with a major in either hospitality business management or wine and beverage business management.

The School of Hospitality Business Management will produce graduates who:

  1. Complete their 1000-hour industry requirement, earning employer evaluation scores of 80% or higher.
  2. Apply qualitative and quantitative hospitality business skills to solve problems.
  3. Identify service gaps and propose solutions for service recovery, while considering multiple stakeholders.
  4. As members of a team, through a group project, evaluate a hotel’s position and present acceptable findings and/or solutions considering the implications for multiple stakeholders.
  5. Gain deeper understanding of different cultures and business operations from these cultures, preferably through studying abroad.

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